100% Satisfaction Money Back Guarantee
We stand behind every aspect of our service, from our staff to the equipment we install, and we are committed to your complete satisfaction. We guarantee that all our employees will be clean-cut, drug and smoke free, and highly trained with all necessary certifications. We also guarantee that they will be clean, courteous, and respectful of your home and family. As for the equipment we install, we choose every piece of equipment very carefully to ensure that you get the best quality and value. We guarantee that every piece of equipment we install will function properly according to the manufacturer specifications. If for any reason you are not completely satisfied with our service, we will promptly resolve any issues regarding equipment or workmanship. In the event you are still not completely satisfied within one year from the date of service, we will remove the equipment and refund your money.
Red Tag Guarantee
We take the safety of our customers very seriously. We also value our integrity above all else. Occasionally we find an appliance that is in an unsafe operating condition and we are required to shut it off and “red tag” it. Commons safety problems include gas leaks, improper combustion air, venting issues, or a cracked or corroded heat exchanger. Our technicians go through extensive training to ensure accurate diagnoses, and we stand behind our work 100%. If you replace an appliance with us as a result of a “red tag” diagnosis, and we determine after the installation that the diagnosis was incorrect, we will refund the full cost of the installation and let you keep the new appliance.
Lifetime Workmanship Guarantee
We are so confident in the quality of our workmanship that we guarantee it for as long as you own the home. Your equipment itself is protected by a manufacturer warranty and our labor warranty, but this guarantee protects the other aspects of our installation such as ducting, flue venting, refrigeration lines, etc.
Lemon-Free Replacement Guarantee
This guarantee applies to certain qualifying systems and provides a replacement unit in the case of major system failure. In the unlikely event that the heat exchanger fails on a qualified furnace or the compressor fails on a qualified air conditioner within 10 years from the date of installation we will provide a new comparable replacement unit.
If your equipment has a part failure that is covered by warranty within the labor warranty period we will waive the standard diagnosis charge and perform the repair for free. The cost of any parts will be covered by the manufacturer’s parts warranty.
Manufacturer Parts Warranty
You can find all the details of your equipment’s heat exchanger, compressor, and parts warranties in the paperwork provided with your equipment or on the manufacturer’s website.
Routine Maintenance Requirement
Routine maintenance on installed equipment is required as specified in the owner’s guide for your equipment to ensure proper performance of the equipment. Repairs that are required due to lack of routine maintenance are not covered by warranty and will incur a standard diagnosis charge.
If your equipment or service qualifies for a utility rebate we guarantee the rebate amount written on your signed agreement. If the utility company requires the customer to submit rebate applications then you are responsible for submitting the necessary rebate paperwork within 90 days from the date of service. Should the rebate come back any lower than the amount we quoted, we will work with the utility company to correct the issue. In the unlikely event that we are not able to resolve the issue with the utility company within six months of the date the work was completed we will reimburse you for the difference. If customers choose to participate in a utility sponsored rebate they waive all rights to their systems Renewable Energy Credits. By not accepting a utility rebate the customer will still own their RECs. Most rebates take 12-16 weeks to be paid out by the utility companies. Tax credits are subject to IRS guidelines and your tax liability. We are not tax professionals, and we recommend consulting with your accountant regarding all tax credits.
Please provide notice at least 24 hours in advance to change or cancel an installation or a 10% restocking fee will be applied.