Furnace & AC Repair in Cedar Hills, UT

Great Service, Great Price

Susan - Cedar Hills, UT 84062
2170 days ago

Really loved the text ahead of time with the pic of who would be coming. Cris was prompr, very friendly and addressed all questions, as well as educating us on how the systems run in general.

Man, these guys are great!

Nathan - Cedar Hills, UT 84062
2192 days ago

Finished a detailed rebuild in great time

Great service at a Great price

Susan - Cedar Hills, UT 84062
2227 days ago

Our installers were very friendly and polite. Steve who came to sell us the units was amazing and did all he could to meet our needs. He did not try to over sell us on anything or give us anything our home didn't need.

Furnace

Mark - Cedar Hills, UT 84062
2243 days ago

The furnace still has some issues but your service is so good that I over look the issues at hand.

Informative

Zizen - Cedar Hills, UT 84062
2272 days ago

Good service

Brayden - Cedar Hills, UT 84062
2279 days ago

Friendly, knowledgeable, good service.

Good service

Brooke - Cedar Hills, UT 84062
2309 days ago

We got someone here the same day we called and they immediately knew what to do for us. The person who helped us answered all the questions we had, and treated us with respect. I didn't feel like he was pushy at all. Also, when we showed concern about the price, he gave us different options. We really appreciated everything that he did for us.

Great service!

Heather - Cedar Hills, UT 84062
2323 days ago

Was really impressed with the service and the price for the tune-up with the coupon in the values pak

Great service

Faith - Cedar Hills, UT 84062
2328 days ago

Wonderful technician. Answered any questions and was very friendly.

Great Service

Courtney - Cedar Hills, UT 84062
2364 days ago

Our technician arrived in a timely fashion. He was knowledgeable and helpful and fixed our furnace quickly. It is working now and we will have a warm house this winter, so we are very happy.

tuneup our furnace and replace an important part.

Ed - Cedar Hills, UT 84062
2366 days ago

Brandon is a delightful young man. He is professional and very friendly. Able to explain operational questions geared for the non professional customer. Your company has gained a new loyal family and we will always call Absolute Air to meet our needs. Thanks Ed and Jessie Ivey

Thank you!

Sherrie - Cedar Hills, UT 84062
2463 days ago

Dennis was great! He was very thorough and knowledgable. He explained the process clearly and was very helpful and willing to answer any and all questions.

Dennis is Fantastic!!!!

Kathy - Cedar Hills, UT 84062
2485 days ago

Dennis was friendly efficient and knowledgeable. He offered insight and suggestions to help us with our needs.

Great customer service attitude.

Victor - Cedar Hills, UT 84062
2517 days ago

No criticism for Shay but I was surprised that my AC unit was not top of the line. I purchased an expensive part to reduce start-up duty load.

Solid, Reliable Service.

Randy - Cedar Hills, UT 84062
2569 days ago

Thank you!

christensen - Cedar Hills, UT 84062
2666 days ago

Representative personable and honest. When you have people come into your home that you don't know, it means a lot to have them be someone you can trust and be able to represent your company honestly.

Troubling Experience, Will never use again

Mike - Cedar Hills, UT 84062
2688 days ago

First off, people were nice. Liked Eric (service guy), but whole experience just wasn't what I expected. I originally had an appointment scheduled two weeks ago (after waiting 2 weeks initially after making first appointment, which was to be expected, ok with that), but then received a call on day of 1st appointment and said that they wouldn't be able to make it due to heavy work load (which I get too). When I asked for rescheduling a new appointment, they said it'd be another 2 weeks before they could get to me. This was the point I began to question the professionalism of your company. I figured since this rescheduling was your fault, you'd work with me a little more and get someone out to my house a little sooner. Not! Said you couldn't manage it. So, the person rescheduling me for 2 weeks later said she give me a $10.00 discount (which never happened in the end, but whatever), and so I rescheduled. Yesterday, Eric showed up, did the "performance check" and said everything looked great except 2 items: ignitor and motor/wheel both bad, since it was vibrating (Eric even grabbed onto the wheel and said the seals wear out and then there's excess movement causing the wheel to be out of balance). He told me I could be confident in his diagnosis since he's been doing this for 15 years, which I didn't question since again, nice guy. I asked him to write up a quote and came back as $1,081.39. I then asked him to send someone over to give me an estimate for a new system since I figured a thousand bucks would be better used to go to that considering the age of my furnace. After meeting with John, nice guy as well, and getting everything in front of me, I decided I had better do some additional homework, which I did. I called a couple of other heating/cooling companies around and spoke to some of their service guys and one of them to instructed me to look further in on the wheel to see if there was anything resting on the wheel (paper, lint ball, etc.), which ultimately could cause the vibration that I was getting (which both Eric and John said were symptoms of a bad motor and wheel). After looking at the wheel further, I did find a rather large piece of insulation on the wheel itself. I simply pulled out the insulation, restarted the furnace and whalaa, smooth running motor and wheel (which cost me $0.00). Fortunately I like the outcome cause I'm a $1,000 ahead, but unfortunately for you, these 2 instances show a serious lack of professionalism. Good luck to you, I'll be looking elsewhere from now on.

Response from Absolute Air:

Thank you so much for the feedback. We take this type of feedback very seriously so I will make sure our General Manager reaches out to you so we can make things right and continue to improve our service. Hopefully we can earn your business back in the future!

Great service and wonderful agent doing the work.

Faith - Cedar Hills, UT 84062
2708 days ago

You were on time and the guy providing the service was very nice and when he finished the service, he asked if I had any other concerns or questions he could help me with.

Good service

Rachelle - Cedar Hills, UT 84062
2751 days ago

Great Service

Brian - Cedar Hills, UT 84062
2761 days ago

Great job

Trina - Cedar Hills, UT 84062
2772 days ago

He was very thorough and very kind

excellent install quick and professional

Scott - Cedar Hills, UT 84062
2786 days ago

Good price quality product and service

great working with absolute air

Scott - Cedar Hills, UT 84062
2792 days ago

Nice helpful people. Knowledgeable, good price.