Reviews

Hearing good things about your own company is not just rewarding—it’s expected at Absolute Air. That’s not because we have big egos. We expect to hear good feedback because we are definitely doing something wrong if we don’t. Our work ethic and integrity mean we go above and beyond the typical service most companies provide. We work hard every day to gain loyal customers and to keep them as clients for years to come.And it doesn’t matter what the job is. From small repairs to large installations, our technicians are always prepared with the expertise and knowledge to fix your issue. But don’t take our word for it. Listen to what our customers have to say. Their experiences are what drives our business and keeps us doing what we love to do—year after year.

4.9
Based on 1021 reviews
Crystal Vivian
Crystal Vivian
20:32 20 Sep 19
Easy to schedule an appointment, awesome tracker that lets you know when the tech is on their way. Shay was really friendly and knowledgeable, not pushy and went through a detailed inspection before making a recommendation. He took the time to explain everything and answer all my questions
Mark Slight
Mark Slight
18:31 09 Sep 19
From the exceptionally thorough and detailed salesman (Ken) who spoke to you with respect, to the installers (Merle and Zane) who treated the installation as it was their own home and were punctual, clean and very detailed, we couldn't have selected a better company to have install our completely brand new system (duct work, AC and furnace) in our remodel. We had 5 bids and Absolute was far and above the best to deal with. Don't look any further.
Lane Brown
Lane Brown
22:15 06 Sep 19
Absolute Air is amazing. My technician Shay really knew what he was talking about. One of the many great things about our visit was he didn’t pressure me to buy anything that I don’t necessarily need at this point in time. He clearly explained the status of my furnace and went over replacement options if I decide to go that route. I would highly recommend Absolute Air!
J and H Miner
J and H Miner
17:26 24 Aug 19
We had a great experience with Absolute Air. From the time I made my after hours call when our AC stopped working to the time it was fixed and running again was only like an hour and a half. Our service tech Colten was so friendly and knowledgeable, he answered all our questions and was great explaining everything about the repair. I will definitely call them again the next time I need a AC repair, or heating repair done.
Lindsey Christensen
Lindsey Christensen
19:07 23 Aug 19
Absolute Air is amazing! They were able to fix our AC within 24 hours of us calling. I appreciated the updates to let us know when the technician was arriving and everyone I interacted with was polite and helpful.
Mara Holbrook
Mara Holbrook
16:16 20 Aug 19
Matt and Scott were great to work with. They installed a new AC and furnace for us and were quick, efficient and friendly. They answered questions we had and even came out a few times to fix some noise that our old ducting was making. We love our new unit and this company was great to work with. I would definitely recommend to others.
Lisa Leavitt
Lisa Leavitt
04:16 14 Aug 19
Absolute air has been taking care of my furnace and air conditioner for about seven years. They are awesome! Always on time, very polite, very invested in customer service. They always do a good job and explain everything. Reasonable pricing as well
Adam Sevy
Adam Sevy
23:01 13 Aug 19
Absolute air was phenomenal to work with. Their communication was clear and on point from the start. I loved the text reminders and ability to reschedule over text. Everyone I spoke to including the technician were very friendly and professional. I would highly recommended Absolute air!
Matt W
Matt W
23:42 08 Aug 19
Dennis came out in response to my request for someone who could help solve the great temperature difference between basement and main. He found several issues and resolved them all, and explained each to me. Great work!
Landon Johnson
Landon Johnson
21:12 08 Aug 19
The run capacitor on our AC unit went out, Dennis came after hours and quickly diagnosed the issue. Dennis explained everything he was checking and was very knowledgeable, answering any other questions that I had. Our house is no longer 80 degrees!
Jon Wadley
Jon Wadley
23:51 06 Aug 19
Our 13 year old AC unit died in the middle of one of the hottest weeks of the summer and we called Absolute Air based solely on the huge amount of positive Google reviews. We are so glad we did! They worked hard to determine the best system for our home and budget, and got everything installed in short order and with the utmost professionalism. They were great to work with and our home is now cool and comfortable again. We highly recommend Absolute Air!
Mike Nielson
Mike Nielson
18:00 04 Aug 19
They were wonderful! Personable, detail oriented, friendly. They were not robots.Colten was also personable, friendly, skilled and knew what to do instantly. Yes! If a next time. The text they sent with tech photo, name gave a lot of security.
Craig Friant
Craig Friant
13:44 30 Jul 19
Our water heater is leaking. They came out to fix it and charged us $400 to fix it. They replaced a part and when I got home to check it they replaced a part that didn't need to be replaced and didn't even touch the leak. I tried calling the office too see if they can come back out and fix it but nobody will answer the phone.Update. The technician called back and came out early the next day. He looked at the leak and fixed it pretty quickly. The office also called back to resolve the issue. They said they will reimburse the money we spent on the earlier repair because it wasn't the issue. Good customer service and they were friendly and helpful.
David Luke
David Luke
00:24 13 Jul 19
I highly recommend Absolute Air. I first had them check out my 14 year old system about 2 years ago. Tom W. was exceptional as the technician. Subsequently, I had them replace my whole system. Nothing but high praises for their professionalism. For the 1 year check up, Tom returned. Attention to detail is his method. Bonus -- friendly and will answer all my inquisitive questions.
Laurie Thomas
Laurie Thomas
16:34 12 Jul 19
Our technician was prompt and fantastic with explaining everything. I appreciate the texts I was sent knowing he was on his way and he constantly made sure my questions were answered. I also feel that the company is genuine and honest about everything they communicate. The office staff is also amazing. All around this company has exceeded our expectations. It was also very convient to have them located very close to our residence.
Rebecca Millard
Rebecca Millard
19:16 05 Jul 19
I had a great experience with Absolute Air. Their system was so helpful in letting me know when the technician would arrive and Caleb did an amazing job. He explained everything very well and was very courteous while he was in my home. I would definitely recommend Absolute Air to anyone.
Alison Thomas
Alison Thomas
18:43 25 Jun 19
Super impressed with their communication and customer service! Everyone has been so nice and accommodating and you can't beat $49 for a tune up. Ask for Shay, he took the time to properly diagnose my system and educate me on how to care for it.
Lee Adair
Lee Adair
16:39 21 Jun 19
How often do you have two air-conditioners at two different properties go down on the same day? Well, it just happened to me and so I was definitely needing some help. I checked reviews and came across Absolute Air; they seem to have great reviews and so I reached out to them. It turns out that Colten, one of their repair techs, was already in the business park where one of my units was and was able to put other jobs on hold and come check my unit out. He quickly diagnosed a bad capacitor and recommended that I also get the unit cleaned up and serviced. He was able to do it right then and for a very reasonable price.He then followed me to my second property where, after about 15 minutes of testing, he diagnosed that unit with a bad compressor. He was able to show me exactly how he came to that conclusion and gave me great information on options. Ultimately we discovered that the compressor itself was under warranty still so he quoted me labor costs for getting my system back up and running. Ultimately his information and willingness to help me find the best solution will save me several thousand dollars over installing a new unit when the old one could be repaired under warranty. So, if somebody asks if I would recommend Absolute Air – absolutely!
Sarah M Reynolds
Sarah M Reynolds
14:59 14 Jun 19
We had a Champion brand Swamp Cooler installed in the Fall. It came highly recommended from Home Depot. Unfortunately, upon install it did not work properly and we kept having to call the company back to check out the cooler. The first few visits there were clearly a few installation issues that they were able to resolve, but the next few visits it hasn’t been clear why it won’t work like a brand new machine. True to their word, they have kept their warranty on the installation and did not charge us additional fees time and time again. It is now June and it still hasn’t worked since installation and they still haven’t cut us off. We will have one last service today to check it out and if it doesn’t work, may I just recommend that you don’t ever buy a Champion brand cooler! It is not worth the headache or heat exhaustion you will experience! The company and I are both getting tired of the issues but they have been so good to help me through this horrible experience! I have never met a company who has been so gracious with their servicing or more willing to help you get the result you need. So, if you are looking for an honest company that will do a honest job, this is the company to go with. ...And please learn from my mistake and don’t ever get a Swamp Cooler to keep saving money on your utility bill! Just upgrade to AC!!
D Thompson
D Thompson
17:57 12 Jun 19
This company is very customer oriented. Appointment reminders and sending me a text with a photo of the technician prior to the appointment was brilliant. The technician, Shay, was very friendly and professional. Let me know about things that could become an issue down the road, but didn’t over dramatize the situation. He gave me the room to decide what I needed. I highly recommend this company. Honesty seems to be important to them.
Krystal Nelligan
Krystal Nelligan
23:05 06 Jun 19
We love the service you provide and Shay was amazing. We were late home from another pick up and he waited for 10 mins until we got home. Shay was great at explaining what we needed to do to keep up the efficiency of our system. He also taught us how to replace the filter for our furnace. He also was very kind and added a personal touch to the service he provided. Thank you for always having great service and willingness to come out to West Valley when we need you. We will keep recommending Absolute Air!
Suzanne Wert
Suzanne Wert
19:22 22 May 19
Technician was very knowledgeable and helpful. I got all my questions answered. We got the problem fixed the same day and that was great! The technician was very friendly with my child and made him animal balloon, which was very kind. However, I was concerned that the technician took a picture of my child on his personal phone without asking me while he was here.
Suzanne Wert
Suzanne Wert
19:20 22 May 19
Technician was very knowledgeable and helpful. I got all my questions answered. We got the problem fixed the same day and that was great! The technician was very friendly with my child and made him animal balloon, which was very kind. However, I was concerned that the technician took a picture of my child on his personal phone without asking me while he was here.
Steve
Steve
18:57 14 May 19
Shay is a very personable individual who took the time to explain what he was doing in the tuneup effort. He was very conscientious about our house and keeping it clean. He was thorough and fast. It was fun to talk with him and to see his passion for ensuring that everything was correctly done - so we would be very comfortable!! I'd recommend Shay anytime to anyone. We loved having him in our house. Thank you Absolute Air for hiring such a stellar HVAC engineer.
Abby Nielson
Abby Nielson
18:31 06 May 19
We have had the same guy come every year for at least 5 years. I always feel I can trust him, the work he does and the recommendations he makes. They service our a/c and furnace, so they come out twice a year and I like that we can pay a little every month and not have to pay the whole thing at once. When you commit to the payment plan you get a discount when repairs and things are done. I love Absolute Air.
Sharps 1874
Sharps 1874
15:39 02 May 19
The Pros: The guys were great to work with. They worked quickly but with high quality. They were respectful of both my house and me, and they answered all of my questions. It was a very good experience.The Cons: We were scheduled for a two day install. This was a surprise. We were never told we could be without heat on a cold night. Thankfully, Dusty and George worked a long day so we could have heat that night. (Another Pro!). We were told that the heat ducts would be misted which to us was cleaned. That is not what misting meant. Either I missed it in the sales pitch for it was not explained. This is NOT a deal breaker just something you should know about.I would recommend these guys to friends and family. (Ask for Dusty and George)
Smith Family
Smith Family
21:11 26 Apr 19
Great customer service. Appreciated call indicating arrival time of tech plus text with his picture and short bio. Tech was knowledgeable and explained things very well. Was our first experience with your company and a good one.
Smith Family
Smith Family
22:02 24 Apr 19
Great customer service. Appreciated call indicating arrival time of tech plus text with his picture and short bio. Tech was knowledgeable and explained things very well. Was our first experience with your company and a good one.
Natalie Hatch
Natalie Hatch
16:28 24 Apr 19
We had Shay come by today again for a check up. He is always great and gives us good tips. I feel like he is super trustworthy as we take his suggestions for what we need done. He always answers any questions that we have. Great experience with the company and with Shay!
Bryan DeMartini
Bryan DeMartini
01:30 23 Apr 19
The technician that came to our house, Jose I, was very respectful, and courteous. He did a very excellent job going through our systems both heating and air conditioning, brought up questions that he had quickly and concisely and came to a resolution with my wife and I that worked for us. We hadn't read any reviews about Absolute Air but we are very grateful we found them and will continue using them
Big Red
Big Red
10:16 20 Apr 19
Absolute Air sent out Mr. Colten Sperry. A top notch tech who is knows his stuff. Fixed my furnace and then he came back out a few weeks later and did some PM on the air system, Clean cut, respectful, and honest. My favorite part is no hard sales or expensive upgrades suggested. He gives you the truth and the options and lets you decide. I highly recommend this business and Mr. Sperry's work....Hope this helps
kona perry
kona perry
23:44 12 Apr 19
Tom was absolutely thorough and very meticulous in his diagnosis of my furnace repair of which I thought was linked to my last service call. It was not linked to the last service call at all, and did everything in his expertise to resolve the issue. He went totally above and beyond to find a resolve for what was triggering a malfunction. He was also kind, courteous, and very professional. I would have him come back anytime. Also, Tommy, the tech from my last service call, was equally as competent as was this Tom. Thanks, absolute air for your great “caring” team. You have definitely earned my trust and business.
Teresa Luckau
Teresa Luckau
18:22 11 Apr 19
We love the AC & Furnace that Absolute Air installed for us last year! Also our allergies have decreased a lot as well. Just had to get new filters & the ladies in the office are so cheerful, friendly & helpful! KEEP UP THE GREAT WORK Y'ALL!!!
Len Moon
Len Moon
05:33 11 Apr 19
They arrived on time and explained what they were doing and knew what they needed to do and when. Made us feel we really did make the right choice in choosing Absolute Air. Never have seen two men work together better. Would recommend Absolute Air to anyone. Love our heat and air.
Tyler Jensen
Tyler Jensen
21:21 09 Apr 19
Matt Morten’s I was the installer assigned to my home. He and his assistant did an amazing job. He was very knowledgeable and shared his knowledge with me. Absolute Air was a great company to work with. I will be referring anyone who asks to this company. Great job guys!
Kim Shelton
Kim Shelton
18:52 26 Mar 19
Colton was great! He answered all of my questions, & thoroughly checked everything (water heater, furnace, water-pressure-reducing valve, etc.). He even helped me know what to say to the gas company. He was fast & efficient, as well as kind & respectful. I’m very grateful for his help!
Morgan Smith
Morgan Smith
22:08 20 Mar 19
Shay was awesome. Our furnace was having some issues and he was able to diagnose it quickly and get the repairs done immediately. Very knowledgeable and I appreciate he took the time to explain everything to me in detail. Excellent.
Heather Gates
Heather Gates
20:18 19 Mar 19
Honest and reliable. Very knowledgeable about the heating installation process and what kinds of systems are the best for each individual situation. Qualified, friendly technicians who deliver a great product. I have used Absolute Air for 8 years and I will use them again as my Heating and Air specialists!
Matt McMurry
Matt McMurry
16:41 07 Mar 19
Tech was happy and willing to answer all my questions even somewhat unrelated. Was able to diagnose quickly with confidence. The business gave me clear info on initial fees and constant updates on arrival of tech. I was able to track the tech as they drove to my house. Very transparent in all their business dealings with me.
5280 Lady
5280 Lady
14:50 03 Feb 19
I really appreciate that Absolute contacted us prior to the tech arriving. They included his name and a photograph of the tech, which is the first time I've received that sort of information, which I thought was fantastic. Tommy was very professional, courteous and timely. He took the time to thoroughly explain everything, including all of our options and was not pushing any solution.
Rania Shalabi
Rania Shalabi
22:00 01 Feb 19
Shay did a wonderful job! We had an appointment set. Technician came on time, and we even received a notification with his details that he is on the way. This makes you feel comfortable and safe. Tuned up went beyond my expectation, and in a professional way. I got all my questions answered and even was given excellent suggestions and recommendations. I am so happy dealing with Absolute Air!